Custom plant requests
The custom order form sends your plant list and contact information directly to Lucky Plants. It does not charge you. Inventory can change quickly, so a submitted request is an inquiry until Lucky Plants confirms the exact plant, container size, quantity, condition, decorative pot, substitutions, price, taxes, fees, fulfillment, and timing.
We will not make a substitution without your approval. Because plants naturally vary, a confirmed item may not be identical to a website photograph.
Plant-plan checkout
The Plant Planning Service costs $75 and is paid by card through secure checkout when the form is submitted. The nonrefundable fee pays for the time and expertise required to review your information and prepare personalized recommendations. Lucky Plants begins review only after payment is confirmed. You will receive a confirmation number that connects your payment, project details, and private room photos.
The recommendation depends on accurate information about light, space, access, pets, care preferences, budget, and fulfillment. A major project change or a request for additional rooms may require a separate plan or estimate that Lucky Plants will discuss with you first.
Qualifying $75 plant-purchase adjustment
If the original customer purchases at least $300 in eligible live plants directly from Lucky Plants within 30 calendar days after receiving the recommendations, Lucky Plants will apply $75 once to that plant merchandise subtotal. The $300 minimum is measured before the adjustment and excludes taxes, delivery, placement, installation, maintenance, pots, containers, and other products or service charges.
The adjustment is tied to the original customer and confirmation number. It is not a deposit, gift card, stored-value balance, refund, or general store credit. It is nontransferable, has no cash value, cannot be used on an order below the $300 plant minimum, and cannot result in cash back. Any unused or expired amount is forfeited. Provide the confirmation number before the qualifying plant order is finalized.
Plant-plan changes, cancellation, and refunds
Contact Lucky Plants promptly if you need to correct submitted information. The $75 Plant Planning Fee is nonrefundable because payment reserves time for reviewing the request and preparing recommendations. Choosing not to purchase plants, purchasing less than the $300 plant minimum, or allowing the 30-day period to expire does not create a refund or balance. Lucky Plants will refund the fee if we cannot provide the purchased planning service.
If checkout appears interrupted but your card shows a charge, do not pay a second time. Call 310-376-2026 or email luckyplantsla@gmail.com so we can locate the transaction.
Pickup, delivery, and placement
- Pickup location and timing are confirmed directly with you.
- Delivery and placement fees depend on location, order size, access, stairs, parking, and scheduling.
- Disclose stairs, narrow entries, parking restrictions, building rules, or other access issues before confirmation.
- An adult must be available at the agreed time unless Lucky Plants approves another arrangement.
- A missed appointment or late change may require rescheduling and an additional trip fee disclosed before the new appointment.
Confirmed plant-order changes and cancellations
Contact us as soon as possible if you need to change or cancel a confirmed plant order. Refund eligibility depends on whether plants or pots were reserved, specially sourced, planted, delivered, or whether placement work began. Any nonrefundable amount will be disclosed before payment whenever reasonably possible.
Condition, returns, and concerns
Inspect plants and containers at pickup or delivery. If an item is incorrect or arrives damaged, contact Lucky Plants within 48 hours and include photographs when possible so we can review the concern.
Because live plants are perishable and their condition changes with environment and care, accepted plants generally cannot be returned for a change of mind. This does not limit rights under California law. An eligible remedy may include care guidance, replacement, store credit, or refund, depending on the circumstances.
Plant care and safety
Care guidance is based on the conditions described at the time of purchase. Light, temperature, watering, pests, pets, and maintenance affect plant health. Tell us about children or animals in the space so we can discuss known concerns, and consult a veterinarian or medical professional for toxicity advice.
Photos, privacy, and accessibility
Room photos are stored privately and used only to prepare the requested service unless you separately approve another use. Retention and service-provider details are explained in the Privacy Policy.
If you need an accessible way to submit a request, provide photos, review recommendations, pay, pick up, or receive an order, call 310-376-2026 or email luckyplantsla@gmail.com. We will work with you on a reasonable alternative.